Business Details
46 Years
experience
Trusted Payroll Solutions in Mansfield
LivePay has been delivering expert payroll solutions for over four decades, combining extensive industry experience with cutting-edge technology to provide tailored services for businesses across the UK and beyond. Our team of CIPP-qualified professionals is dedicated to simplifying payroll processes, ensuring compliance with evolving regulations, and offering a client-centric approach that prioritises transparency and reliability. We specialise in managed payroll services, auto-enrolment management, and secure cloud-based systems, serving clients ranging from small enterprises to large multinational organisations.With a heritage rooted in technological innovation since 1980, we maintain BACS-approved bureau status and adhere to rigorous security standards, including HMRC-recognised software. Our commitment to continuous improvement and exceptional customer support has earned us industry recognition, including the Payroll Outsource Provider of the Year award. We operate with a philosophy of trust, efficiency, and adaptability, ensuring clients can focus on core business activities while we handle payroll complexities.
Services
Managed Payroll Services
Auto Enrolment Management
Employee Payslip Access
Data Collection
Management Reporting
Cloud-Based Payroll
Payroll Integration
Payroll Compliance
Payroll Setup
Security Assurance
Details
- Year established: 1980
Highlights and features
- 40+ years of payroll expertise with CIPP-qualified professionals
- BACS-approved bureau since 1994, ensuring payment security
- Cloud-based system with 24/7 secure access for clients
- Custom reporting tailored to business hierarchy and needs
- Award-winning customer support with 8-second call response target
Associations and certifications
- Chartered Institute of Payroll Professionals
- Payroll Assurance Scheme
- Pay.UK Ltd BACS Approved Bureaux Scheme
- HMRC recognised software
What people say
Excellent support
Absolute pleasure to work with
Speedy phone answers
High standard with quick responses
10/10 you don't mind me asking questions
Services
Managed Payroll Services
LivePay's fully managed payroll service handles all aspects of payroll processing, from calculating wages and deductions to generating payslips and tax submissions. Our CIPP-qualified team ensures compliance with UK regulations while providing secure, cloud-based access for clients and employees. This service includes auto-enrolment management, BACS payments, and real-time reporting, tailored to businesses of all sizes.
Auto Enrolment Management
We simplify workplace pension obligations by managing auto-enrolment assessments, employee enrolment, and pension provider communications. Our system automatically processes eligible jobholders, non-eligible jobholders, and entitled workers according to HMRC criteria, ensuring compliance with evolving legislation. Clients benefit from reduced administrative burdens and accurate, timely submissions to pension schemes.
Employee Payslip Access
Our secure online portal allows employees 24/7 access to payslips, P60s, and P11Ds, eliminating paper-based distribution. Payslips include all statutory details, such as gross pay, tax, National Insurance, and pension deductions. Employers can customise payslips with company logos and messages, while maintaining data security through encrypted access and password controls.
Management Reporting
LivePay's reporting tools generate detailed, customisable management reports in multiple formats, including text, spreadsheets, and PDFs. Reports can be filtered by seniority level, covering payroll costs, tax liabilities, and compliance metrics. Clients can automate recurring reports or use ad-hoc tools for specific queries, ensuring timely access to actionable financial data.
Payroll Integration
Our payroll system integrates seamlessly with HR, timekeeping, and accounting software via API or CSV file transfers. This eliminates double data entry and reduces errors by synchronising employee information, hours worked, and payment details. Partnerships with platforms like Breathe HR and SMI: Staffcare enable streamlined workflows for workforce management and payroll processing.
People
Marc Johnson
Managing Director
Marc Johnson leads LivePay with over a decade of experience, having joined in 2011 and progressed through roles in support, bureau operations, and management. He holds a CIPP degree in Payroll Management and has driven growth from 160 to over 300 payrolls. His focus on customer service and operational excellence ensures LivePay maintains its 8-second phone response target.
Natalia Lubiejewska
Implementation Manager
Natalia Lubiejewska oversees payroll implementations, leveraging her CIPP qualification and experience since 2019. She specialises in onboarding clients from small businesses to large enterprises, ensuring smooth transitions and process improvements. Fluent in Polish, she also contributes to LivePay's multilingual capabilities.
Jack Housley
Operations Manager
Jack Housley manages LivePay's support and bureau teams, having joined in 2019 as an apprentice. He completed his CIPP Payroll Management degree in 2024 and ensures adherence to the company's 8-second call response target. His technical expertise spans payroll processing and system development.
Natasha Parkin
Training and Compliance
Natasha Parkin leads internal training and compliance, holding a BA (Hons) in Business Management (Accounting) and advanced payroll qualifications. She ensures LivePay's team stays updated on legislative changes and maintains high compliance standards, drawing on her background in dentistry and finance.
Lewis Marsh
Account Manager
Lewis Marsh joined LivePay in 2025 as Account Manager, bringing over a decade of experience in customer service and account management from the automotive and finance sectors. He focuses on client relationship management, conducting reviews, and maintaining high satisfaction levels through proactive support.
Questions
Why should I outsource my payroll?
Outsourcing payroll ensures compliance with complex regulations while saving time and resources. LivePay's expertise eliminates the need for in-house software and specialist knowledge, allowing businesses to focus on core operations.
How secure is LivePay's service?
LivePay uses encrypted portals and avoids email transfers for sensitive data. Our systems meet BACS security standards and undergo regular audits, ensuring secure password protocols and controlled access to payroll information.
Can I customise management reports?
Yes, LivePay offers customisable reports in multiple formats. Clients can use ad-hoc tools for specific needs or automate recurring reports, ensuring access to tailored financial insights without additional requests.
What is included in the payroll pricing?
LivePay's all-inclusive pricing covers payslip processing, BACS payments, tax submissions, auto-enrolment management, and 24/7 online access. Additional charges apply only for pension file uploads and P11D production if required.
How long does payroll setup take?
Setup typically takes 4-5 weeks, depending on data quality and transition complexity. LivePay runs parallel payrolls before go-live to ensure accuracy, with larger clients requiring additional testing time.
